Refund policy
RETURNS & REFUNDS POLICY
At BIOVERTEXAS, customer satisfaction is important to us.
30-Day Return Policy
We offer a 30-day voluntary return period from the date of delivery, subject to the conditions below. This policy does not reduce any statutory consumer rights.
Return Conditions
Products should be:
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Returned with all original accessories.
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Properly packaged.
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Accompanied by proof of purchase.
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In a condition consistent with the applicable statutory rights and return requirements.
Faulty or Damaged Products
If your product arrives damaged, defective or incorrect, contact our customer support team as soon as possible.
Please provide:
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Your order number.
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A description of the issue.
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Photographs where relevant.
Refund Processing
Approved refunds will normally be issued to the original payment method.
The time required for the funds to appear depends on your payment provider.
Return Shipping
Where goods are faulty, incorrect or not as described, we will comply with applicable UK consumer law regarding return costs.
For change-of-mind returns, return shipping costs may be the customer's responsibility where legally permitted.
Contact
3. CANCELLATION POLICY
Customers may request cancellation of an order before it has been dispatched.
Before Dispatch
Please contact us immediately with your order number.
If the order has not been dispatched, we will make reasonable efforts to cancel it and arrange a refund.
After Dispatch
If your order has already been dispatched, you may need to follow our Returns & Refunds Policy.
Statutory Cancellation Rights
For eligible UK distance purchases, consumers generally have 14 days after receiving goods to notify the retailer that they wish to cancel, subject to statutory exceptions.
Customers normally have a further 14 days after notifying the retailer to return the goods.
Refunds
Where statutory cancellation rights apply, refunds will be processed in accordance with applicable UK law.
Contact
Email: conatct@biovertexas.shop
Phone: +44 7723 144914
PAYMENT POLICY & SECURITY
BIOVERTEXAS aims to provide a secure and convenient checkout experience.
Accepted Payment Methods
Available payment methods are displayed during checkout.
Payment Authorization
Orders are processed after successful payment authorization.
Payment Security
Payment transactions may be handled by third-party payment processors. We do not intentionally store complete payment card security codes.
Pricing
All prices and applicable delivery charges are displayed before customers confirm their orders.
Currency
The applicable currency is shown on the product page and during checkout.
Payment Problems
If your payment fails or you notice an unfamiliar transaction, contact your payment provider and our customer support team.
Email: conatct@biovertexas.shop